Protect yourself when Buying Online
Here are some simple steps that will help you protect your money and personal details and avoid scams when buying or banking online.
All your usual consumer rights apply when you shop with an Australian online business.
Similar rights might also apply when you buy from an overseas online business. But they might not, and it may also be frustrating to get a repair, replacement or refund because the business is not based in Australia.
The best tip is to find a supplier and start out with small purchases to test their service and processes. And read reviews from other customers.
Australian vs Overseas
Australian online businesses selling goods and services must comply with a number of rules, including:
• Ensure products and services meet Australian safety regulations
• Not mislead you, or hide costs and other details
• Compete fairly to ensure a variety of choices on quality and price
• Give guarantees with the right to ask for a repair, replacement, refund, cancellation
or compensation if there is a problem
• Must not sell you a product that is stolen and must not come with any outstanding debts.
If you are buying online from an overseas source, many of the above rights may not exist, so you may have few comebacks if something goes wrong.
All your usual consumer rights apply when you shop with an Australian online business.
Similar rights might also apply when you buy from an overseas online business. But they might not, and it may also be frustrating to get a repair, replacement or refund because the business is not based in Australia.
The best tip is to find a supplier and start out with small purchases to test their service and processes. And read reviews from other customers.
Australian vs Overseas
Australian online businesses selling goods and services must comply with a number of rules, including:
• Ensure products and services meet Australian safety regulations
• Not mislead you, or hide costs and other details
• Compete fairly to ensure a variety of choices on quality and price
• Give guarantees with the right to ask for a repair, replacement, refund, cancellation
or compensation if there is a problem
• Must not sell you a product that is stolen and must not come with any outstanding debts.
If you are buying online from an overseas source, many of the above rights may not exist, so you may have few comebacks if something goes wrong.
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